Investor Connect Podcast

Hello, this is Hall T. Martin with the Startup Funding Espresso -- your daily shot of startup funding and investing.

There are many metrics for determining how well your SaaS business is doing.

Net dollar retention is a key metric that indicates the health of the business.

To calculate it, take the revenue at the beginning of the month, plus upgrades, minus downgrades and churn. Divide this by the revenue at the beginning of the month. 

If the formula is above 100%, then your business is growing.

If it’s below 100%, then it’s shrinking.

The key to a high net dollar retention rate is strong customer service.

Low net dollar retention rate comes from poor service.

Market-leading companies often have a net dollar retention rate well above 100%. 

Know your numbers and use them to guide your execution.

Thank you for joining us for the Startup Funding Espresso where we help startups and investors connect for funding.

Let’s go startup something today.

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Music courtesy of Bensound

Direct download: net_dollar_retentiin_as_a_metric.mp3
Category:general -- posted at: 6:00am CDT

In this episode, Hall welcomes Eric Thome, Director at VentureSouth.

VentureSouth is an early-stage venture firm that provides capital and expertise to Southeastern startups through their angel investment network and funds.

Since their inception with the Upstate Carolina Angel Network (UCAN) in 2008, VentureSouth has grown to include more than 350 active investors, making them one of the largest angel investment groups in the United States – and they have been named a Top 10 angel group three times.

To date, VentureSouth has invested over $50 million in more than 80 companies.

Eric is the Managing Director of Business Development for Charles Towne Holdings, a boutique investment bank headquartered in Charleston. He is also the founder of Death Valley Ventures where he acts as a consultant and operator for businesses large and small. Through DVV, he is part owner of Barre3 Charleston and formerly acquired the folding Kayak company, Folbot, and launched

Eric received his Bachelors in Mechanical Engineering from Clemson University and his MBA from the Darden School at the University of Virginia. He currently serves on the board of the American Red Cross of the Lowcountry, the board for InnoVision SC, the advisory board for Clemson Honors College, chairs the Investment Committee for Social Venture Partners Charleston, and is a leader of the Charleston Shared Future Project.

Eric and his wife, Eloise, live in Charleston, SC with their daughters, Anna, Landon, and Virginia.

Eric advises startups and investors and shares some of the challenges they face. He also discusses his investment thesis and what he thinks will be the biggest change we will see in the next 12 months.

You can visit VentureSouth at, via LinkedIn at, and via Twitter at  

Eric can be contacted via email at, and via LinkedIn at

Music courtesy of Bensound.

Direct download: Eric_Thome_of_VentureSouth.mp3
Category:general -- posted at: 6:00am CDT